Following Government guidance, our shops and Donation Centre are currently closed. The details of shops can be found here. Please note that (when we reopen) in order to help our staff fulfill the necessary requirements, we will be operating on reduced opening hours.
To enable us to be Covid Secure, we have introduced the following measures into our shops:
We have surveyed all our shops and the number of customers allowed in will be limited. Tape and notices are in place to help demonstrate the 2 metre distance and our staff and volunteers will be on hand to advise you.
In some shops we have removed fixtures and fittings to create more space for your safety.
We will be cleaning the shop regularly with appropriate products.
We have sanitisers available in the shops and would ask you to use it when you enter.
Some of our staff will be wearing appropriate PPE, such as face masks and gloves, as they go about their work.
Contactless payment will be preferred in all our shops.
Changing rooms will be closed at the current time, but you will be able to return goods in line with our policy.
When open, we will be accepting donations in shops but space is limited so, if possible, we would prefer you to take these to our Donation Centre in Farnham. Please do not leave any donations outside any of our shops or Donation Centre.
Each of our sites has been the subject of a rigorous risk assessment. You can find a copy of our generic assessment here.
Please don’t forget to check out our online outlets – ebay, Amazon and online shop.