Compassionate and professional care.
Our passion is to support you and your family, offering comfort and understanding at this difficult time – as well as at times of hope and joy – to ensure that you are treated with dignity and compassion, because we believe that every day is precious.
At the Hospice we have 18 beds on our In-Patient Unit (IPU). The beds are divided of two four-bed bays (one male and one female) and ten single rooms. Two of our single rooms are specially adapted for patients with neurological and cognitive impairment needs.
Each room has a television, and patients have access to a telephone and CD player if requested.
Priority is always given to ensure that the dignity and privacy of our patients is maintained at all times.
Treating you as an individual
Your individual needs and preferences are very important to us and we will work with you to help you achieve personal goals and aspirations during your time with us.
You may be referred to our Hospice In-Patient Unit, by your GP, District Nursing Team, Hospital, or by a Phyllis Tuckwell Health Care Professional. This may be for assessment, symptom management, pain relief, or for end of life care. Some patients who are admitted for symptom control are discharged back home after a few days, when their symptoms have been stabilised.
Our In-Patient Unit is led by a Ward Manager and Medical Consultants, with a team of Registered Nurses, Health Care Assistants, Doctors, and specialities such as Physiotherapy, Occupational Therapy, Social Work, Welfare Advice, Counselling, Chaplaincy support and Complementary Therapy. We provide 24-hour personalised care for patients, as well as support for family members and carers.
We have a bright and welcoming sitting room with a Coffee Shop which is open seven days a week 10am – 4pm, offering light snacks and refreshments for families as well as patients. There is also an inner courtyard area with a seating area and spacious gardens that surround the Hospice.
Every patient who stays in our IPU will have access to our In-Patient Unit Information Folder, which will be available next to every bed. This folder has been designed to keep our patients updated with all of the services available as well as handing photos of IPU staff.
Everything we do at Phyllis Tuckwell is provided to ensure that our patients and their families are cared for and supported. We hope you will have a good experience of our Hospice Care.
The IPU maintains a very high level of hygiene and cleanliness and this is down to our very dedicated housekeeping team, who do everything they can to ensure the IPU is extremely clean and meets all the necessary hygiene standards required.
Our laundry service ensures that fresh linen is always available and that the many items of specialised equipment which we have, such as slings for the hoists, are kept clean, in good condition and ready for use.
Jayne Holland is the Director of Patient Services and is responsible for the overall nursing and therapy services at Phyllis Tuckwell. She is the Registered Manager with accountability to the Care Quality Commission. Should you wish to speak with her, please ask any of the nurses or ward clerks.
If there is anything further you wish to know about our 18-bed In-Patient Unit, please see our inpatient FAQs page or do not hesitate to contact us on 01252 729400