If you have have any Covid-19/coronavirus symptoms, (high temperature or new consistent cough) please do not visit us.

For latest update, click here

COVID-19 Update

Phyllis Tuckwell Virtual Tour

Take our virtual tour to find out how we’ve adapted to the COVID-19 pandemic here at Phyllis Tuckwell. The tour is conducted by our new Chief Executive, Sarah Church, who joined PTHC in March of this year.

We visit various departments around the Hospice in Farnham to discover how our services have changed to work most effectively in these trying and unknown times.

Last Updated 29-9-2020

Guidance on attending or visiting our sites 

Based on current Government guidance, please do not visit our sites if you:

  • have a high temperature
  • have a new persistent cough
  • or anyone in your household is displaying these symptoms

Whilst the risk to individuals remains low, we take the wellbeing of those using or working across our service seriously and appreciate your support in following the guidance above.

RESTRICTED VISITING – Regrettably, we are currently restricting visiting to our In-Patient Unit to ONE ‘named nearest and dearest’ visitor only, per patient, at any one time. (If you come to the Hospice in couples, the second visitor will not be able to wait in the Hospice).

Visiting hours are 5-7pm.

NO ANIMALS Although we would normally welcome pets to visit patients, unfortunately we cannot accepts pets or animals into the Hospice at this time.

COVID-19 PATIENTS ON THE IPU – As a natural next step in this pandemic, we could receive end of life patients who are either Covid-19 positive, or displaying Covid-19 symptoms. We have not cared for any Covid-positive for four months and clearly, should we have a covid-positive patient, steps are taken to protect staff, visitors and other patients. However, visitors should be aware of this possibility, so they can restrict their visits accordingly.

All our Living Well groups have been temporarily suspended due to the UK Coronavirus situation, although some groups have restarted virtually. We will be contacting existing patients to discuss their needs (as we will continue to support them in an alternative way) however if your health deteriorates and you need our support, please contact our Advice & Referral Team for advice: 01252 729440.

If you have any further questions or concerns please do not hesitate to contact Phyllis Tuckwell Hospice Care on 01252 729400 and ask to speak to a member of the Senior Management Team.

For the latest information and further advice on Coronavirus (COVID-19) please visit NHS England’s website:

Our shops

Following guidance from the Government, we started a phased reopening of our shops from Monday 15th June. Most shops are now open. Click here to see our current reopening schedule. Please note that in order to help our staff fulfill the necessary requirements, we will be operating on reduced opening hours. Please do not leave any donations outside any of our shops or Donation Centre.


Most of our Fundraising events have been cancelled. If you are able to make a donation to help us cope with this anticipated significant decrease in income, we would be very grateful – please visit


We very much hope that volunteers will attend their shifts as usual, unless they have been in contact with a Covid-19 positive individual, are showing any symptoms of Covid-19, are over 70, or have an underlying health condition, but we respect that the decision to volunteer rests with them, if they choose not to volunteer at this time.  We encourage all volunteers to follow our staff guidance and undertake regular hand-washing and use hand sanitisers where available.

If volunteers have any questions, please don’t hesitate to contact the Voluntary Services Team.

Thank you for everyone’s continued support over what will be a challenging period. Our volunteers are a vital part of our service, their time and contribution help us to continue to care for patients and families in need.

The Department of Health and Social Care currently publish updated data on its website every day at 2pm. This data is accurate as of 9am on the day of publication. If you are planning to come to any of our sites, or are accessing our services in the community, please check this information as a precautionary measure to reduce the risk to others – please click here

Hand washing is the single most effective thing that everyone can do to limit the spread of infection. The advice from NHS England is that you should wash your hands for the amount of time it takes to sing “Happy Birthday” twice (around 20 seconds).