COVID-19 Update

Last Updated 2nd December 2021

ALL visitors are required to show a negative Lateral Flow Test (tested on the day of visiting) before entering the Hospice/Beacon Centre.

Phyllis Tuckwell Virtual Tour

Take our virtual tour to find out how we’ve adapted to the COVID-19 pandemic here at Phyllis Tuckwell. The tour is conducted by our new Chief Executive, Sarah Church, who joined in March 2020.

We visit various departments around the Hospice in Farnham to discover how our services have changed to work most effectively in these trying and unknown times.

Guidance on attending or visiting our sites 

Based on current Government guidance, please do not visit our sites if you:

  • have a high temperature
  • have a new persistent cough
  • or anyone in your household is displaying these symptoms

Whilst the risk to individuals remains low, we take the wellbeing of those using or working across our service seriously and appreciate your support in following the guidance above.

Changes to visiting arrangements:

Due to Coronavirus, our visiting hours are restricted. Please contact the In-Patient Unit to book your visit.

We will keep this under regular review. Thank you for your understanding.

PETS We welcome pets to visit patients, however this must be pre-arranged with the In-Patient Unit team.

COVID-19 PATIENTS ON THE IPU – As a natural next step in this pandemic, we could receive end of life patients who are either Covid-19 positive, or displaying Covid-19 symptoms. We have not cared for any Covid-positive for nine months and clearly, should we have a covid-positive patient, steps are taken to protect staff, visitors and other patients. However, visitors should be aware of this possibility, so they can restrict their visits accordingly.

Living Well groups have restarted following the UK Coronavirus situation. We will be contacting existing patients to discuss their needs, however if your health deteriorates and you need our support, please contact our Advice & Referral Team for advice: 01252 729440.

If you have any further questions or concerns, please do not hesitate to contact Phyllis Tuckwell on 01252 729400 and ask to speak to a member of the Senior Management Team.

For the latest information and further advice on Coronavirus (COVID-19) please visit NHS England’s website:

Our shops

Following guidance from the Government, our shops are now open. Click here to see details of shops. Please note that in order to help our staff fulfill the necessary requirements, when we are open, we will be operating on reduced opening hours. Please do not leave any donations outside any of our shops or Donation Centre.


Many of our Fundraising events over the past 18 months have been cancelled. If you are able to make a donation to help us cope with this anticipated significant decrease in income, we would be very grateful – please visit


We very much hope that volunteers will attend their shifts as usual, unless they have been in contact with a Covid-19 positive individual, are showing any symptoms of Covid-19, are over 70, or have an underlying health condition, but we respect that the decision to volunteer rests with them, if they choose not to volunteer at this time.  We encourage all volunteers to follow our staff guidance and undertake regular hand-washing and use hand sanitisers where available.

If volunteers have any questions, please don’t hesitate to contact the Voluntary Services Team.

Thank you for everyone’s continued support over what is a challenging period. Our volunteers are a vital part of our service, their time and contribution help us to continue to care for patients and families in need.

The Department of Health and Social Care publish updated Covid-19 data and information on its website – please click here

Hand washing is the single most effective thing that everyone can do to limit the spread of infection. The advice from NHS England is that you should wash your hands for the amount of time it takes to sing “Happy Birthday” twice (around 20 seconds).