Meet the Team

Mary Kelly
Clinical Education Manager
Mary joined Phyllis Tuckwell as Clinical Education Manager in 2021. She’s a registered nurse and dietitian with an MSc in Teaching & Learning, and has worked in both clinical and managerial positions within the health service (both acute and community) and was a Clinical Education Manager within the community. She’s worked within Higher Education, most recently as Head of Apprenticeship Programmes for Registered Nurses and Nursing Associates. Her passion for education and its impact is evident throughout her career. Drawing on her experience of healthcare, practice, and academia she’s developed a vision for clinical education within Phyllis Tuckwell. She is committed to extending the reach of Phyllis Tuckwell through education and training, whilst working collaboratively with partners throughout the system. Education and training ensure staff feel confident and competent when caring for people and families requiring palliative and end of life care. Training and development opportunities are accessible to develop knowledge and skills, thus enabling the provision of high-quality, person centred, evidence-based care leading to continuous improvement in the patient, family and carers’ experience of palliative and end of life care, in all settings (e.g., primary care, community, care homes).
Lisa Philipps
Non-Clinical Training Manager
Learning and Development Manager working with people across the organisation to identify learning and development needs. Lisa works with our leaders in the organisation organising leadership and learning & development opportunities for our teams. Our leadership programmes are recognised by the Institute of Leadership and Management and we also utilise our apprenticeship levy fund for individuals to develop in their roles and gain externally recognised qualifications. Lisa has worked in people development, sales, and service for many years, is a member of the CIPD and is currently taking her level 5 coaching qualification. Passionate about helping people understand more about themselves and how they work with others. I love the challenge of working with people and helping them improve their leadership and management capabilities, achieve their objectives, and improve the customer /patient experience for their organisations.
Keri McMillan
Practice Development Sister
Keri completed her BSc in adult Nursing in 2010 and worked on the acute stroke unit at Frimley Health Foundation Trust. She came to Phyllis Tuckwell in 2015 where she worked as a Staff Nurse and Senior Staff Nurse on the In-Patient Unit before moving to her current role as Practice Development Sister in the Education Team. Keri’s role aims to support nurses and health care assistants to practice effectively, to meet the ever-changing health needs of our patients. She works alongside new and existing staff to help improve their knowledge and build confidence, actively involved supporting staff to achieve competence in various skills. A proportion of her role involves organising and supporting nursing students and other clinical visitors to the organisation. Keri facilitates core training sessions that Phyllis Tuckwell provide; in time this will increase as she works towards her post graduate certificate in education for healthcare professionals.
Nicola Harding
Clinical Educator
Nicola initially completed a BSc (Hons) at the University of Surrey and qualified as a Registered General Nurse over 35 years ago, and worked within several different specialities in Staff Nurse and Ward Sister roles. She moved into Palliative Care over 20 years ago in an inpatient setting in a hospice in various clinical and then Senior Nurse roles before moving into a Practice Development role in 2004. During this time Nicola completed her MSc in 1999 and a Diploma in Palliative Nursing in 2003, before completing a Post Graduate Certificate in Learning and Teaching for Professional Practice in 2010, together with registration with the NMC as a Teacher. After working as a Practice Educator for a national palliative care charity Nicola then moved to Higher Education in 2013 as a Teaching Fellow in Integrated Care as part of the team delivering education in Long Term Conditions, leading several undergraduate & postgraduate modules. Nicola joined PT in March 2019 as Clinical Educator, which involves designing and delivering education and training programmes in Palliative and End of Life Care , with a focus on education for our locality health and social care providers.
Nicki Bartley
Education Co-ordinator
Nicki joined Phyllis Tuckwell in September 2022 as a Clinical Education Coordinator. She is responsible for coordinating the training calendar, managing bookings for internal and external participants, booking training rooms and organising meetings within Learning & Development. Nicki monitors training tracker compliance and feeds back to departments. She also ensures data is collected and that the education spreadsheets are up to date. Nicki worked as a Primary School Teacher having completed her Batchelor of Arts degree in Teaching in 2008 and she has spent ten years working in local schools. Nicki is a School Governor for a local Infant School. Leaving teaching in 2018, Nicki joined the Civil Service and worked for HMCTS as a Team Leader, managing a team of fourteen and coordinating the diaries for two resident judges.
Sue Martin
Clinical Trainer
Sue has had a long career in nursing, specialising in orthopaedics and trauma initially and palliative care latterly. She gained a Masters in Palliative Care from Kings College London in 2014. Sue has always had an interest in training and practice development and has worked as a clinical skills facilitator in an acute trust and a vocational training lead within further education. In 2014 Sue designed and implemented a five-year project supporting North Hampshire care homes with end of life care training and quality improvement. Since then she has worked clinically within hospice settings joining the Phyllis Tuckwell education team in 2022.
Claire Tune
Trainer and Volunteer Counselling Supervisor
Claire qualified as an integrative counsellor in 2009. She has worked in the palliative care sector for some time, initially as a volunteer within a day unit and post qualification she secured employment with Phyllis Tuckwell Hospice in November 2010. Whilst working with patients & their adult family members it became clear there was a gap in the service for children and family counselling. Claire completed a Diploma in working with Children and Adolescents and set up the CAF service here at Phyllis Tuckwell. Alongside supporting patients and their families, the role included development and presenting of educational materials and supporting training workshops with professionals in acute Trusts and several state and independent schools within North East Hampshire and South West Surrey. The workshops were designed to develop skills and understanding of working with children and young families around understanding and managing death and dying. Claire was lead counsellor from 2017 -2021, this enabled her to further develop and shape the counselling service. Claire completed a diploma in Clinical Counselling Supervision in 2018, enabling her to provide supervision to volunteer counsellors and support and develop student counsellors on placement. In 2021, Claire integrated her role as clinical supervisor and trainer and joined the education team. Claire works as a trainer and educator alongside her role as clinical supervisor.
Laura Fernandez
Senior CNS / Clinical Trainer
Laura qualified as a Nurse in 2009 from Buckinghamshire New University and gained oncology experience at Imperial College NHST. She completed her BSc in Cancer care at The Royal Marsden in 2012 and then joined the Specialist Palliative Care Team as a Clinical Nurse Specialist at Imperial NHST in 2012. Laura joined Phyllis Tuckwell in 2015 as a Clinical Nurse Specialist in the Community and Clinical Educator. She has been an Independent Prescriber since 2018 and is currently completing her MSc in Advance Clinical Practice at Surrey University. Laura’s interests are strengthening links between primary and specialist palliative care services, palliative care education and Nurse development.
Naomi Isenman
Practice Development Sister
Naomi qualified as a registered nurse in 2000. During her career she has worked within multiple clinical settings, each of which has given her the opportunity to continually learn, consolidate and develop skills and knowledge to enable her to teach, coach and support others. These roles included Oncology care at both St Luke’s Cancer Centre (Guildford) and the Royal Marsden. During which time, Naomi completed her BSc (Hons) Cancer Care at the University of Surrey. She has a passion for clinical excellence which is person centred, evidence based and delivered with compassion and empathy by confident and competent staff; this passion has led her to Practice Development and education. Currently she works one day a week at Phyllis Tuckwell and the other part of the working week within an acute Trust as a Practice Development Sister. Naomi first joined the nursing bank at Phyllis Tuckwell in 2018, and soon after was approached by the education team to support Phyllis Tuckwell staff who were undertaking their Care Certificate training at Frimley Park Hospital. This role has since developed, and we now deliver the Care Certificate within the hospice and it has been tailored it to meet the Skills for Care requirements, the ever-changing needs of our patients, wider community in accordance with the hospices vision. Naomi also supports the development of unregistered staff to gain competence in various skills and support their development through education.