Foundation Communication Skills

Course aims

• Identify communication skills required to understand and communicate effectively with colleagues and patients.

Learning outcomes

• Understand interpersonal skills and how to use them for creating effective communication.
• Be aware of, and able to use, active listening for the benefit of both the listener and speaker.
• Understand questioning styles and when and how to use them.
• Manage and de-escalating challenging conversations and behaviour.
• Skills to help deal with difficult conversations.
• Increase confidence to sensitively communicate with patients, carers and colleagues.

Course dates