Referral Process

How to refer

Phyllis Tuckwell has launched a new single point of access for all clinical advice and referrals, in order to streamline the process, and make it clearer and easier for both patients and Health Care Professionals (HCPs).

This service is run by our Advice and Referral Team (ART) of clinicians and administrators. HCPs can contact them directly to ask for advice about a patient with an advanced or terminal illness, or refer them to the Phyllis Tuckwell service.

The ART team will be available 7 days a week, from 8am – 6pm.

01252 729440                PTH.adviceandreferral@nhs.net

Out of hours, calls will be transferred to our In-Patient Unit, who will assist.

Referrals can also be made using our downloadable referral form which needs to be completed by the patient’s GP, Hospital Doctor, Macmillan Nurse, Clinical Nurse Specialist or District Nurse and returned to us. Please note, the referral form consists of two pages which will need to be fully completed. Once completed please email PTH.adviceandreferral@nhs.net

 

Additional information request

Please remember to include all relevant clinical and diagnostic information with the referral form, this helps the clinicians with their review of all referrals and is vital for the effective assessment of patients and their families.

Referrals to our service

The ART team can assist with referrals to any of our three key services:

  • Living Well services – at the Hospice in Farnham and the Beacon Centre in Guildford;
  • Care at Home – in patients’ own homes, care homes, or community hospitals;
  • In-Patient Unit – End of Life care at the Hospice (limited respite care also available).