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Making A Complaint

Sometimes things may go wrong…

We strive to offer an excellent service but it is sometimes difficult for us to know whether we are getting it right or not. If we are doing well we would like to know, so that we can tell staff and maintain the good work. If any aspect of our service has not come up to your expectations then we would also like to be told, so that we can try to improve what we are doing.

Phyllis Tuckwell complaints policy
Phyllis Tuckwell has an internal complaints policy and procedure for each department or service. If you have a complaint you wish to report, please see our Have Your Say leaflet or call the Phyllis Tuckwell main switchboard on 01252 729400.

Fundraising Regulator
The Fundraising Regulator offers the public a ‘mark of reassurance’ to look for when giving to charities in the future and they handle public complaints about how their members’ raise money. They’re here to help you give with confidence, so the next time you put money in a tin, sponsor someone to run a marathon or receive a mailing in the post, you can look for the tick – it’s your mark of reassurance. They represent an important commitment by charities to ensure that the public can continue to give with confidence to a sector that last year raised £8.9 billion for its good work.