Mission, Goals and Values

Vision
Easy access to compassionate supportive and end of life care for patients and families in a place of their choice.

Mission Statement
To care compassionately for adults living with an advanced or terminal illness, and those closest to them, so that they have the best possible quality of life and the patients’ final days are peaceful
…because every day is precious

Goals

  • Patient Care: to offer a choice and range of specialist services in the Hospice, at the Beacon Centre, in the home and community
  • Financial Security: to secure sustainable income to allow us to continue to provide and develop our services to patients free at the point of delivery
  • Staff and volunteer experience: to ensure we are a skilled and motivated team of staff and volunteers who take pride in working for the Phyllis Tuckwell
  • Centre of Excellence: to deliver best practice care, specialist training to healthcare professionals and ensure compliance with legal and regulatory requirements
  • Environment: to provide a place that is welcoming, safe, secure and well-maintained
  • Independence: to maintain our status as a self-governing and independent charity whilst working in partnership with others

Values

  • Vision: To always put the patient first and at the heart of all we do.
  • Actions: To act with honesty, integrity and in the best interests of Phyllis Tuckwell Hospice Care.
  • Learning: To support each other by fostering a culture of continuous learning and development.
  • Understanding: To treat others with dignity, respect and understanding.
  • Effective: To use resources and time wisely and work in productive partnerships
  • Safe: To ensure workplace Health & Safety and promote personal wellbeing.

Strategic Review
Everything we do is driven by our belief “because every day is precious” – which captures the real reason why we’re here. We have prepared a three-year plan that outlines four strategic priorities and objectives to deliver our vision and mission. For a copy of the report please select below.

Strategic Review 2016-2019